Privacy Policy
Last updated: 18 May 2026
Star Traders ("we", "our", or "us") is a grocery delivery service based in Tulsipur, Dang, Lumbini Province, Nepal. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our mobile application.
1. Information we collect
We collect the following information to provide and improve our service:
Account Information: Your name, phone number, and password when you register.
Delivery Address: Your location or address to facilitate delivery of your orders.
Order History: Details of items you have ordered to enable reorders and support.
Device Information: Basic device and app usage data to diagnose issues and improve performance.
Payment Information: We do not store card or banking details. Payments are processed through secure third-party providers.
2. How we use your information
We use your information to:
• Process and deliver your orders
• Send order confirmations and real-time delivery updates
• Respond to your support queries
• Improve app performance and user experience
• Comply with applicable laws and regulations in Nepal
3. Sharing of information
We do not sell, trade, or rent your personal information to third parties. We may share limited information only with:
• Delivery partners, solely to fulfil your order
• Payment processors, to complete transactions securely
• Law enforcement or regulatory authorities, if required by law
4. Data storage and security
Your data is stored on secure servers. We use industry-standard security practices to protect your information against unauthorized access, alteration, or loss. However, no method of transmission over the internet is 100% secure.
5. Your rights
You have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Withdraw consent for marketing communications at any time
To exercise these rights, contact us at startraders.support@gmail.com. We respond within 14 business days.
Users can request deletion of their account and associated data by visiting https://star-traders.vercel.app/delete-account or emailing startraders.support@gmail.com. We will process deletion requests within 14 business days. Some data may be retained for legal or regulatory purposes.
6. Children's privacy
Our app is not intended for children under 13. We do not knowingly collect personal data from children.
7. Location data
With your permission, we may access your device location to improve delivery accuracy. You can disable location access anytime in settings.
8. Changes to this policy
We may update this Privacy Policy from time to time. Continued use of the app means you accept the updated policy.
9. Contact us
Star Traders
Tulsipur, Dang, Lumbini Province, Nepal
Email: startraders.support@gmail.com